Returns & Exchanges
At Pink Dot, we prioritize the freshness and safety of our culinary products. While perishable items are generally non-returnable, we are committed to resolving any issues regarding damaged or incorrect orders promptly.
Inspect Your Order
Upon delivery, please immediately check your items for any signs of damage, leakage, or incorrect packaging to ensure everything meets our quality standards.
Document the Issue
Take clear photographs of the problematic item and the delivery receipt, as these are required for our quality control team to process your claim.
Contact Support
Reach out to our customer care team within 24 hours of delivery via our live chat or email to report the discrepancy and initiate the resolution process.
Receive Refund or Credit
Once your claim is verified, we will issue a full refund to your original payment method or provide a store credit for your next Pink Dot order.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing